Microsoft Dynamics 365

MCSE: Business Applications

Earn your MCSE: Business Applications and build your professional career

This certification validates that you have the expertise to work with and manage Microsoft Dynamics 365 technologies. You’ll start with a foundation in Microsoft Dynamics 365 and demonstrate additional expertise in one or more business specific areas.

MCSE Business Applications

Key technologies

  • Microsoft Dynamics 365
  • Microsoft SQL Server

What is involved

Earning an MCSE: Business Applications provides the foundation for a position as a Dynamics 365 developer, implementation consultant, technical support engineer, or system administrator.

STEP 1 - SKILLS

Earn an MCSA certification in one of the following: MCSA: Microsoft Dynamics 365 or MCSA: Microsoft Dynamics 365 for Operations

STEP 2 - EXAMS

Pass 1 required exam. Be sure to explore the exam prep resources.

STEP 3 - CERTIFICATION

Earn your MCSE: Business Applications.

STEP 4 - CONTINUING EDUCATION

Update your MCSE each year by passing 1 additional related exam. Or explore other certifications to broaden your skills.

Certification Exams and prep resources

MCSA Microsoft Dynamics 365MCSA: Microsoft Dynamics 365
This certification demonstrates your expertise in Microsoft Dynamics 365 technologies to upgrade, configure, and customize.

MCSA Microsoft Dynamics 365 for OperationMCSA: Microsoft Dynamics 365 for Operations
This certification demonstrates your expertise in Microsoft Dynamics 365 technologies to implement the basic technical and development tasks required to customize Microsoft Dynamics 365 for Operations.

MB2-717

Exam MB2-717

Microsoft Dynamics 365 for Sales

Individuals wishing to obtain a certification on Microsoft Dynamics CRM Online Deployment should take this exam. Candidates for this exam implement, use, maintain, or support Microsoft Dynamics 365. Candidates include sales and marketing professionals, sales managers, project managers, solution architects, and functional consultants. This exam is also appropriate for sales staff who have a business software solution background and want to demonstrate foundational understanding of Microsoft Dynamics 365 application.

Candidates should have a moderate understanding of the sales and marketing process. Candidates should also have an understanding of the basic components and features of Microsoft Dynamics 365, and how they aid in the process of converting leads and opportunities into customers and sales while maximizing revenues.

MB2-718

Exam MB2-718

Microsoft Dynamics 365 for Customer Service

Individuals wishing to obtain a certification on Microsoft Dynamics 365 for Customer Service should take this exam. Candidates typically include sales operations managers, customer service managers, service schedulers, administrators, office managers, executives, partners, and consultants who want to demonstrate a foundational understanding of the application functionality. The exam is appropriate for those who are new to CRM but have a background in the business process as well as Microsoft Office.

MB2-719

Exam MB2-719

Microsoft Dynamics 365 for Marketing

Candidates for this exam implement, use, maintain, or support Microsoft Dynamics 365 for Marketing in their own or their customers’ organizations. Candidates for this exam include Microsoft Dynamics partner staff, such as solution architects, functional, and technical consultants, Project managers, Independent marketing technology and process consultants. The exam is also appropriate for Microsoft customers’ inhouse marketing solution owners who want to demonstrate foundational understanding of the Microsoft Dynamics 365 for Marketing application, end-user functionality, and integration options.

MB6-895

Exam MB6-895

Financial Management in Microsoft Dynamics 365 for Finance and Operations

Candidates for this exam implement, deploy, use, maintain, or support Microsoft Dynamics 365 for Finance and Operations in their customers’ organizations. Candidates for this exam should have a moderate understanding of finance and accounting concepts and processes, but they are most likely not experts. They need an understanding of which Finance and Operations functionalities apply to the different business processes.

MB6-896

Exam MB6-896

Distribution and Trade in Microsoft Dynamics 365 for Finance and Operations

Candidates for this exam implement, use, maintain, or support Microsoft Dynamics 365 for Finance and Operations in their organizations. This audience typically includes Microsoft Dynamics 365 partner staff, such as solution architects, functional consultants, and project managers. This exam is also appropriate for staff who are involved in finance, distribution, or trade and retail, who have a business software solution background and want to demonstrate foundational understanding of the Microsoft Dynamics 365 for Finance and Operations application.

MB6-897

Exam MB6-897

Microsoft Dynamics 365 for Retail

Candidates for this exam are Microsoft Dynamics 365 partners who set up and use the application functionality in Microsoft Dynamics 365 for Retail, and provide support for the application.

Candidates typically have a strong understanding of retail operations and POS, and experience deploying, maintaining, and using Microsoft Dynamics 365 for Retail.

MB6-898

Exam MB6-898

Microsoft Dynamics 365 for Talent

Candidates for this exam are Microsoft Dynamics 365 partners who set up and use the application functionality in Microsoft Dynamics 365 for Talent and provide support for the application. This exam is also appropriate for sales personnel who have a background in business solutions and would like to demonstrate functional understanding of the Microsoft Dynamics 365 for Talent application.

Candidates typically should have a strong understanding of human capital management, human resource management, and experience deploying, maintaining, and using Microsoft Dynamics 365 for Talent.

MB2-877

Exam MB2-877

Microsoft Dynamics 365 for Field Service

Candidates for this exam are Microsoft Dynamics 365 partners who set up and use the application functionality in Microsoft Dynamics 365 for Field Service, and provide support for the application.

Candidates typically have a strong understanding of field service operations, and experience deploying, maintaining, and using Microsoft Dynamics 365 for Field Service.

MCSE Business ApplicationsMCSE: Business Applications

Microsoft Dynamics implementation, customization, and configuration skills

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